RPM Onboarding Best Practices Guide: How to Grow Your RPM Program with Effective Patient Onboarding

Successful RPM programs demand a well thought-out approach to patient identification and onboarding.

Remote patient monitoring has been a well-documented success story for improving clinical outcomes while generating new revenue for physician practices. However, to realize any of these clinical or financial benefits, you must be able to successfully onboard patients.

Despite the obvious win-win nature of RPM, many practices have struggled to onboard patients in a way that drives consistent growth and high patient engagement. Insufficient staff, too many competing priorities, and lack of buy-in from physicians and staff can all lead to onboarding challenges.

To help you navigate these obstacles, we’ve developed a comprehensive guide on how to create a successful onboarding program that drives the RPM growth you want. From our experience helping hundreds of healthcare organizations onboard tens of thousands of patients, we’ve learned the right (and wrong) ways to approach the patient identification and onboarding processes.

From setting patient identification filters, to talking to patients about RPM, to the onboarding appointment, and more, this guide will provide you with practical, actionable suggestions you can implement immediately within your RPM program.

When you download this guide, you’ll learn:

• How to identify the right patients for your RPM program
• The 5Es of patient onboarding that set right tone for ongoing engagement
• How to communicate the benefits of RPM in a way that resonates with patients
• Why you should host an RPM Onboarding Event
• How to conduct an RPM onboarding appointment
• The ins-and-outs of onboarding patients remotely
• Implementing effective processes for ongoing onboarding
• And more

This guide is an ideal resource for:

• Providers launching RPM programs or trying to add patients to their existing RPM programs
• RPM leads and champions looking for onboarding best practices
• Onboarding staff that want to learn how to make onboarding phone calls and appointments more effective and efficient
• Practices considering outsourcing the onboarding function
• The takeaways from this resource can be applied in the following clinical settings:
  • Outpatient / ambulatory physician practices
  • ACOs and other group practices
  • Health systems
  • Hospital outpatient departments
  • FQHCs and other safety net providers